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Come to find out the property is on the market and it looks like the owner is subsidizing some repair expenses...we won't be using their service again and recommend looking at the plethora of holiday letting services in the UK before using Unique Homestays. Would definitely use again. … St Columba's Church, St Columb Major is situated 2 miles northeast of Unique Home Stays… Avoid. They are our lifeline to sanity, a chance to step away from everyday life and reconnect with the people we love; a time to relax, to be the real us, or indeed to be whoever we want to be. I will not be silenced. Never again. By continuing, you are agreeing to their use. We were slightly disappointed with the condition/ cleanliness of the cottage however. Disappointing. UHS have offered us £450 voucher. Lee Sok is the Owner. You're paying for a 5 star luxury self catering holiday and the experience is more like a three star (before they start to charge you ridiculous cleaning fees). This was very generous in all the circumstances, and consistent with my other experiences with them throughout the booking process. If you’ve been inspired by our collection and would love to create your own Unique Homestay, let us assist with finding the perfect property for you. We also noticed a large amount of small spiders, all clumped together to create a dark patch, on the ceiling in the living room. Shower door did not closeOther shower drains congealed and blocked with black mould and gunkDownstairs bath lever fell off into bath when taps turned onDoor handle and surround into and out of bathroom filthyExtractor in bathroom covered in so much dust it was almost blockedBroken glass bannister leading downstairs - boarded up with unsightly makeshift wood panelLiving areas cluttered with children's toys and random things (not at all as depicted on your website of a calm, serene living area)Kitchen cupboards had no order - we had to rummage around as everything was everywhere, a lot of unnecessary clutter.Unique Home Stays does not fulfil the description of the property's facilities, cleanliness, special touches - and the photographs on the website are misleading and not true to life.Properties that have maintenance issues should be removed from your website and not marketed for rental until ALL issues are resolved.A poor show to arrive at a “luxury” stay with no soap or bath products whatsoever.Extra time was required for an "extra deep Covid clean". Treehouses, glamping, themed hotels, stay on a boat, windmills and lighthouses, castles, unique cottages and much more. Properties that have … The only fair solution is to fulfil your contract. There was also a knife missing from the set. Back in July, I had booked to stay at the River House in December, but for a party of 11 from multiple households. All content © Copyright 2020 Unique Home Stays Ltd and protected under UK and International law. The Botanist/Lescrow Hay - A Mis-Sold Holiday. The 'wood' (in reality a small group of trees, barely attaining the status of a copse) and stream (definitely a trickle, hot weather or otherwise), is only accessible via a steeply descending paddock. I'll be avoiding them from now on. The property was misleading very dirty as if it had been stood for months with no one checking up on it before our arrival. Treehouses, lighthouses, windmills & glamping. Broken. With sea views all around, this sheltered inlet is the perfect spot for rock pooling, kayaking or fishing. I will never use again. As for the Cottage we rented , Pixie Nook, this was was everything we had hoped for and more some! That's a massive oversight given the number of closed shops at the moment. We also noticed white hairs, presumably dog/pet hair, in the fabric of the sofas. Many details were outstanding (including an excellent and extremely comfy bed; top-quality kitchen equipment, fittings and appliances; designer decor and an absolute to-die-for location).Put simply, this was the best high-end rental experience I have had - and all managed by an excellent, sympathetic and highly efficient company.Awesome! The property itself surpassed our expectations with every detail finished to the highest standard and the owners were on hand if we needed any assistance.Simone arranged for the use of the golf simulator with a golf pro at the property. But I WILL be using UHS again and hope that my family experiences are positive going forward, as they always have been other than this Avalon disaster. All rights reserved. The owner is now claiming I have damaged the American fridge freezer which I have certainly not and with holding my cautionary deposit, Solicitor now appointed. A home away from homestay but without the hassle; the beautifully bespoke, 5 star boutique homestays are the unique escapes that are not usually accessible. They have not messed me around like many other companies and instead found a pragmatic solution to the difficulties which were no one's fault. | As pioneers in the luxury travel market, Unique Home Stays has led the way for private homestay accommodation since the company was founded by Sarah Stanley in 2001. The way they have handled the problems that have arisen due to Covid-19 restrictions puts them in a completely different class compared to other holiday companies. Throw in the fact that we were charged for the most ridiculous items including dirty dishes in the sink, a black spot on a window seat, dirty towels, and a "chip" on the bathtub. Stay in a unique, clifftop fortress on the Port Quin headland and live like king or queen of the castle. We love to embrace the different. © 2020 Trustpilot, Inc. All rights reserved. Misleading. The fire wasn’t working the cooker didn’t work properly the first aid kit was nonexistent. From Valentine breaks to honeymoon hideaways, these boltholes were designed for couples with luxury and romance in mind. For those with bookings impacted by the announcement on Saturday 19th December, our team will be in touch shortly to confirm your options. Everything was ridiculoulsy easy to organise and the team at Unique are great. We had hoped we would be able to cook romantic home-cooked meals. Had we known that the weekend was going to turn out like it did, we would have stayed at home. We have as a family used UHS for over a dozen multi week staycations, spending many many £000s. We will never use UHS again as they have fallen far short of taking care of our concerns post our stay. Upon our arrival on Friday night the alarm was beeping continuously. Will be booking one of their fabulous properties again. Our curated collections of luxury retreats span from architect-designed masterpieces to pared-back beach houses and flamboyant country homes in acres of secret gardens. We had many issues with The Botanist - too numerous to go into here - Unique Homestays and the owners however, consider we have no cause for complaint. Please if you are to rent a property from this company take photographs and good luck. Feel compelled to leave a review to thank all those at Unique Home Stays.After attempting to book several holidays at different homestays;The Chalk House & Seaglass, and battling against Covid & the national lockdowns & Tier system, our holidays sadly haven’t taken place this year.I must thank Kelly & Claire at Unique Home Stays for their efficient, prompt, professional & sympathetic way at which they’ve handled our bookings & tried to accommodate us .Gutted that we haven’t been able to stay in some of these amazing homes, but hoping that we get a chance in 2021. Unfortunately I did not take photographs of every room. In November, the family member whose birthday the trip was to celebrate died, and ultimately I did not get round to formally cancelling the trip until today - just 9 days before commencement. Ice cream that we bought from the local farm shop (which cost a fortune) melted and was inedible.Freezer drawers covered in green/black mould!Dirty grimy plates & utensils (some had dead insects, dried bits of food stuck to them - plucked from dishwasher, plonked in cupboards without checking)5 mismatched wine glasses in total (in house that sleeps 8)!Inside of bread bin had crumbs in it and what looked like a strand of hairTea towels filthy, stained, torn, un-ironed.Shower blocked to the point where it flooded the bathroom (on our first night) and we had to mop it up with towels. 89.6k Followers, 232 Following, 1,730 Posts - See Instagram photos and videos from Unique Homestays (@uniquehomestays) I have rented many properties and never had an issue. If you’ve been inspired by our collection and would love to create your own Unique Homestay, let us assist with finding the perfect property for you. It is dangerous and unfit for purpose. More information. A luxury pink cob cottage with a balcony overhanging the sands of St Ives' Porthmeor Beach, Alba Beach House is the ultimate self-catering family seaside retreat. Discover and book the most unique and unusual places to stay. The grounds have been mis sold and fall foul of the Trade Descriptions Act. Their home stay … We fully expect creepy-crawlies; however this was a large volume which showed how little it must be cleaned. The entire seating area cordoned off with orange plastic warning cones and plastic tape. 2 months down the line we got told we aren’t having any money back !!!!!! Stay extraordinary! This tiny home packs a bouldering wall, a roll-up garage door and a full-sized soaking tub into … Culture vultures will adore the unique open-air Minack Theatre, or a trip to Tate St. Ives, while the iconic St Michael's Mount, Land's End and the Lost Gardens of Heligan will satisfy those in search of … was quite upset But Samantha helped us find a new place and kept us informed of any cancellations. We then used them again in August 2020 for a 50th birthday celebration week. Unique Home Stays LLC is a real estate company with 1 employee(s). It was an absolute pleasure dealing with the team via online and on the phone. After 2 months of back and forth where - in writing - UHS have displayed a remarkable lack of care, concern and responsibility. Find trusted real estate agents to help you buy and sell! The seed of Unique Home Stays was planted during my many years travelling and having experienced a variety of homestay accommodation all over the world. We booked a luxury weekend away with our family, the purpose of which was to relax and enjoy a carefree few days together (a precious commodity with Covid). We also felt with the price we paid, we wouldn’t expect these issues. Key holders to beautiful homes with heart. Here follows the original review: By the time you read this, the description of The Botanist/Lescrow Hay will no doubt have been changed. We thoroughly enjoyed the truly authentic cottage which was very cosy in the early evenings in these winter months. Otherwise, AVOID. Key holders to beautiful homes with heart. Unique Homestays provided a fantastic experience from the start of the booking process to the full and quick refund of the security deposit. You'll Be Climbing the Walls of This Tiny Home. This was a family holiday for my mother’s 60th and a celebration after the recovery of her having breast cancer and this we are being robbed of £1500 to re polish a grand piano. Notwithstanding this, UHS have given me a full refund. The property (Hinterland Cabin) exceeded our expectations in terms of location, styling, facilities and ambiance. It would be easy to pack our own tea, coffee, milk, eggs, oils etc. We want the weekend we booked and did not receive. I paid a deposit but did not pay the balance in accordance with the terms, owing to the likelihood that we would not be able to attend owing to CV19. Every step of the way was communicated well and questions were answered promptly which is great anyway but even more so in these difficult times. Unique Home Stays felt that on this occasion the owner attempted to rectify this for you as soon as possible. St Columba's Church is a 14th-century, Grade I listed parish church in the Church of England Diocese of Truro in St Columb Major, Cornwall. Be the first to see what�s soon to be joining the portfolio as well as the newest additions to our unique, hand-picked collection.�. Be among the first to stay at this state-of-the-art luxury beach house in Dorset. Unique Homes / story . Situated on 17 private acres, the entire home exudes a certain rustic … Huge flies swamped the house. Woodland hideaway meets mid-century modern design at Cabin Tapio on the edge of Cranborne Chase AONB near Salisbury, where the gentle trickle of the River Allen and splash of jumping Blue Trout wash away any remnants of city living. Voyage across the British Isles to discover a world of rolling green hills and mist-shrouded mountains, crumbling seaside castles and long sandy beaches. Holidays matter. Every detail was as expected and the support and advice offered by Allyson while we were in Kenmare was outstanding. UHS maintained my booking nonetheless. �. We meet every owner and visit each home to ensure that each home will inspire and delight discerning guests. They have no consideration for you their customer service is appalling I would not advise booking with this company. Sue Howarth, Company Owner, Property Developer. A big thank you to Simone and the team at Unique Homestays for a seamless and professional service. Returning to the UK in 2000, the business was … But when you're told they will be there and they're not it's a total pain on arrival.There were many faults with the property, from minor to the dangerous. I first used Unique Home Stays in Spring 2019 and was very impressed. I urge people to be very careful booking holidays through Unique Homestays, as there is no course to redress, other than through the small claims court. Check in 5.30pm check out 9.30am – no extra deep clean was done at this property. UPDATE: Unique Homestays, despicably, without informing me, had my review temporarily removed. The two unique vacation spots, named Niki’s Bungalow and Clyde’s Cottage, are more like comfy mountain homes, furnished and tucked back away from the main road. The team at Unique Homestays have been very supportive and understanding in helping us navigate the difficulties that Covid brought to our upcoming stay. My review has now been reinstated. Central Virginia. It’s reassuring to know we are not the only party being accused of damage we have not caused. It was therefore not accessible to me, which was massively disappointing. By Lindsay Cohen on 22 Feb 2020. If we could bring our favorite fairytale cottage to life, it would look exactly like Eirianfa in Denbighshire, North Wales.. You then have to climb over a fence, as there is no gate into the 'wood/stream' area, which in reality is just a narrow strip at the edge. This company has been part of Connected Investors since 11/15/2011 - Unique Home Stays … Her goodwill gesture of a part refund was offered by way of apology, as we were not given … Perfectly placed for both sun baking and storm watching, Ivy Cove is a luxury cottage near Noss Mayo where colorful modern design and spectacular coastal views go hand in hand. Film of green slimy mould all over the legs and arms.Area depicted in misleading, dishonest photos, showing a cosy seating area around a glowing fire pit was completely out of service/bounds. Seraphina was the nicest one we've stayed in: perfect … Only the latest review will count in the company's TrustScore. Prices from £123/night Aylsham Windmill 2-6 The Unique Team have scoured the length and breadth of the British Isles to build a collection as diverse as the land itself, resulting in an exclusive portfolio of unique luxury homestays suited for groups of all sizes. unique places to stay, unusual places to stay, special places uk, places to stay uk, quirky places to stay uk, unique hotels, unusual hotels uk, treehouse, united kingdom at Unusual Places to Stay, The most unique and unusual hotels, B&Bs and self-catering accommodation in the UK, ranging from historic castle and windmill stays … D o something different ... something unique!. The owner has no evidence of the fridge /freezer previous state, there are chips on the shower tray, loo seats not fitting properly, marks on all rugs, aga in a disgusting state etc. They are fraudsters. Reflecting on the past year brought to mind our Limited Edition Collection of properties. Rockefeller is just a short walk from Studland Bay and perfect for families who want a unique … A real shame.UPDATE: I am glad and happy to report that UHS have stepped up to the plate subsequent to my complaint. This is why we couldn’t rate this 5/5. I have used Unique Homestays several times and have always found the properties to be superb. These ranged from thick furry green mould all over the shelves in the wine fridge to more basic things like no candles in the drawers for power cuts as per the house book (there were several power cuts so this was a big issue), some bedrooms with no working lights at all and even a leak in the roof.I sent several emails to Unique Homestays detailing the issues and have never even had them acknowledged receipt - hence the 1 star. Stanardsville - Blue Ridge … We followed the check out instructions exactly and had to write numerous emails in order to get a 1/3 of the charges removed. They are still charing us for the bathtub chip. Duplication, reproduction and/or distribution of any material on this website is strictly prohibited. From my experience, I will definitely use Unique Homestays again and can highly recommend them. UHS has lost its way. The private homestay specialists. We've stayed in Unique Home Stays cottages several times now, and have always had great experiences with them. I absolutely stand by my recommendation to AVOID booking the property known as Avalon in Upper Scudmore (even though i know UHS have stressed to the owner the need for remedial work) as I have zero faith in the property owners. Unique Home Stays LLC. I wanted to write to praise the excellent customer service received from Unique Homestays. Fusing luxurious shooting lodge with a modern country twist, Castle on the Well hides within a patchwork of rolling Devonshire countryside, right on the edge of Exmoor National Park. Unique Home Stays … Guests can choose from an extensive variety of locations, narrowing down the choice by selecting an area, then browsing for the perfect home … Avoid. Famed nature photographer Clyde Butcher and his wife once lived in the Big Cypress home … Dirty. From modern beach houses to bohemian self-catering cottages by the sea, spend days watching the waves in one of our luxury coastal cottages. The private homestay specialists. If you have children, or if you want to stay somewhere safe, AVOID. I will instigate legal proceedings against the owners of The Botanist/Lescrow Hay, as it is now a matter of principal with me. We couldn’t get married due to the pandemic; but we still wanted to spend our mini-moon at the cottage in Cornwall. The Iron Horse Station is incredibly unique. WE had a terrible week in Sept. From Victorian boat houses and water towers to ancient farmhouses and super-modern eco homes, we’ve a collection of unique luxury cottages in Cornwall and throughout the UK that’ll enchant and inspire, with gorgeous interiors to match. Elphinstone, Studland, Dorset (Glebe House)In addition to a myriad of maintenance and cleanliness issues that we encountered from the minute we arrived, detailed further down this review, those "all important little luxuries" - which are boasted about on UHS website, and a key reason we chose to book through Unique Homestays were non existent:No scented candles for us, we were left with the previously used, melted, congealed wax remains in all the candle holders throughout the house.No bath salts in any of the bathroomsNo laid fires in any of the fire places and no additional wood, kindling and coal (in fact, we were informed by the housekeeper that the wood store was empty)No breakfast/ herbal teasNo olive oil (dry roast potatoes on our first night without oil)No dog treats for our poochMaintenance issues:Filthy fire pit with the muddy, charred remains of previous use by someone elseFilthy Weber barbeque - lid was covered in cobwebs, under tray full of watery ash, grill covered in the grimy charred congealed remains of someone else's previous barbequePizza oven - charred remains and ash from someone else's previous use, underneath the pizza oven where wood would usually be stored, was a muddy mess of what looked like dirty sawdustThe outside furniture (white plastic dining table and chairs). And then we stayed at AVALON, a property in Upper Scudamore, Wilts. A beautiful, historic and peaceful location in the heart of Winnie-the-Pooh country! Excellent customer service and compassion, Not as advertised and no customer service follow up. We look forward to booking again for our next stay, hopefully in the not so distant future. Back in the Swamp. We only market homes … A lounger was placed over a collapsed sinkhole in the paving - unsightly, dangerous, and we were unable to use that area. With such little notice of the lockdown happening I was very happy with the timescales in which they came back to me and they were very understanding of our personal circumstances. Avoid. Do not book with this company. We booked Charity in the Black Mountains. We booked back in July and now there is nowhere else to stay during such a busy time of year. Less is more: introducing our Limited Edition Collection. Seaglass is a stylish and luxurious beach hut … Real homes packed with personality, our exclusive Christmas and New Year breaks offer atmospheric venues for vibrant gatherings. Unique Home Stays offer the most exclusive private home stays in the UK and overseas. We will be back and would highly recommend Unique Homestays. It's not only an inn, but is also home to unique shops, art, and a cafe. For a more unique … My Husband and I stayed at Fawn Wood in Hartfield, East Sussex, The Granary in the grounds of Bolebroke Castle. Thxs to Sophie in particular. Gorgeously rural and as epic as its namesake, this is a beautiful home stay for ten perched high amongst the hills with extraordinary views over the sundering seas of north Cornwall and Boscastle. I appreciate they'll have had a tough year with reorganising visits around lockdowns, but this total absence of customer service suggests they maybe growing too fast. As we had to check in later & check out earlier to allow for a ‘deep clean due to Covid’ we felt disappointed by the condition. All hand-picked and visited by our team. However, we booked it on the basis of the original description available at the time of our booking. Cool cottages, hotels & B&Bs. Discover the most unique and extraordinary UK and worldwide places to stay with Host Unusual - from treehouses to lighthouses, churches to caves, quirky glamping sites to luxury holidays and beyond. We had an amazing time at Sweetpea cottage. When the owners vacate, they leave behind … You are a disgrace. Plot your escape to one of these exclusive, hand-picked luxury self-catering cottages with hot tubs for a truly relaxing and rejuvenating break. They have a beautiful website and incredible photos, but our stay in Cornwall was disappointing when considering the price of the property. These homes have a small but mighty range of availability and can only be hired for a few weeks per year, offering the perfect antidote to this rather unusual year. Some of the beds had no pillow or mattress protectors.How does one post photographs?3 night stay = £2,810 (5 people). BOO to Avalon but Well Done UHS. I throughly recommend them to anyone looking for a great property to stay in. We originally booked this to celebrate our mini-moon. These details make it difficult to be fully comfortable. One of Unique Home Stay's most successful holiday homes has just come on the market, offering a rare investment opportunity. All of the arrangments for our stay were dealt with professionally and swiftly by Simone. I have just stayed at Winterfell in the Lake District, a lovely house but very tired. Absolutely FUMING. It's a lovely property but probably closer to 'tumbledown' than 'rustic'.Total absence of advertised welcome pack, but worse than that, none of the advertised essentials were there. However Trustpilot - who have been most excellent - concluded after investigation, my review does NOT CONTRAVENE their guidelines. I am disgusted at the way we have been accused of damage WE DID NOT CAUSE. The log fire was a real treat. Unique Home Stays Seraphina. Faultless experience with Unique Home… Faultless experience with Unique Home Stays. This is our first time booking via Unique Home stays, from start to finish the entire experience was professional, I was very impressed with the detailed booking information and the staff quality in communications. We stayed the first week of November, thankfully just missing the lockdown. Thank you to Simone and the rest of the team at Unique Homestays for quickly sorting out our booking that fell over lockdown. Do these items not get washed? We just had our booking canceled less than ia month ahead of time during halfterm. 209 talking about this. The owners are clearly squeezing every penny from this property without any reinvestment back into the property. Inspiration for impromptu getaways, our luxury cottages and retreats offer indulgent�last minute escapes without the planning. Our extensive list of luxury homes enables you to find the perfect property. We would love to book again but more so excited to try another Unique home stay in Wales. Seemingly floating above the sea on Seaton Beach, eco-friendly Iraia and its cool, silvery accoya exterior blends into the landscape as though it was born of the smoky shingles themselves. If you wish to risk burning yourself using the oven, risk getting an old dirty nail thru your foot, share a pathetic single dribble of water they call a shower, or fancy staying awake all night listening to the antiquated heating and plumbing system, then feel free to stay here. However, in the kitchen, the knobs on the cookers always felt sticky and didn’t feel hygienic. Unique Homes is the most exclusive intermediary between ultra-affluent buyers and luxury real estate sellers. Overall, we were very dissatisfied with the Unique Homestays experience. Across the British Isles and beyond, we market out-of-the-ordinary holiday homes in the most amazing locations and understand exactly what guests look for when it comes to a unique luxury escape. The Iron Horse Station offers four different styles of rooms, each … Unique Home Stays does not fulfil the description of the property's facilities, cleanliness, special touches - and the photographs on the website are misleading and not true to life. Exclusive Christmas and New year breaks offer atmospheric venues for vibrant gatherings well as the newest additions to unique home stays!, historic and peaceful location in the company 's TrustScore the property ( Hinterland )... 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